Symptom: Cannot get the stone to take a flame.
Solution: There are only two
reasons a stone would not take a flame. First would be that the
fluid has not had enough time to completely wet the stone. You must
wait between 15-20 minutes before lighting. Second would be that
the stone is over wicked. Over wicked means that the stone has been
wet and exposed to the air for too long. When the lamp is not in
use and there is oil in the lamp, the solid cap has to be covering
the stone. If it is not, heavy oils will begin to build up. These
oils will be gathered on the outside surface of the stone. If you
are persistent with holding the flame to the stone, it will eventually
take the flame. Another solution would be to take the stone/wick
out and soak it for ten minutes in a cup with Sophia's fragrance.
This will break down the heavy oils and allow it to light again.
After ten minutes of soak time, re-install it in the lamp and follow
your normal lighting procedures. Also, you might want to perform
a stone burnout. This will help clean out
all of the heavy oils in the stone.
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Symptom: Won't stay hot; stops dispersing and goes cold; turns
black.
Solution: : First we must point
out that the only way the stone can disperse fragrance is without
a flame. No fragrance can be emitted with the flame burning.
Make sure you have read all the directions thoroughly. If following
the directions does not get the lamp going, try reducing the fluid
level. These lamps should never be filled past half full. Try putting
just one ounce in the lamp and restarting it. This should get the
lamp to function. Now just let it do a complete burnout.
When you go to refill the lamp try using only four to five ounces
at a time. You might want to use a measuring cup.
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